Tenants – why rent with us?

Burns Estates are dedicated to providing impeccable service to our tenants with a massive focus on communication, honesty & transparency.

We understand that moving house can be a stressful time. Therefore we are here to make the process as simple and straightforward as possible.

The Burns Estates team have personally rented properties in & around Bournemouth, so we understand what it’s like to be a tenant. We appreciate the difficulties tenants often face with Agents who make promises and then let you down. We have been on the receiving end of both good and bad service from Letting Agencies and this constantly drives us to provide the very best service.

We have heard other Letting Agents say to tenants “We work for the Landlord NOT you”. However we care about our tenants and want you to be happy in your home. We will always do our utmost to look after your interests.

We have built a reputation for offering quality properties for let, so whether you’re looking for a studio apartment, family home or penthouse apartment we would love to help.

Please feel free to call us regarding your property needs or pop into our offices. We will take time to talk to you about your personal requirements and show you properties which suit your individual needs.

We will add you to our mailing list and keep you updated as soon as new properties come onto the market.

Our dedicated team are here to help find your perfect home and will take into account your budget, preferred locations etc. We will take into account your feedback and appreciate your honesty concerning viewings conducted with us and properties you’ve viewed with other Agencies. This helps us to narrow down the properties which we believe will be the most suitable for you.

Once you have carried out viewings with one of our experienced Property Consultants we will then complete paperwork with you which outlines all associated costs prior to move in. We will outline the process for you which starts with online referencing; minimising paperwork from the outset.

We are Licensed ARLA Members which not only guarantees standards but also protects your deposit.

We offer a personal service and want your experience with us to be a positive one. Whether it’s a short or long term let – or you’re planning to rent with us for years. Whatever your situation we will help you to the very best of our ability.

Before you move into your new home we will ensure your property has been checked in accordance with Gas Safe Legislation (if applicable) and that you are provided with an EPC (Energy Performance Certificate).

When you move into one of our Fully Managed properties you will have a designated Property Manager who will be your main point of contact both before and during your Tenancy. Your Property Manager will arrange a convenient time for you to call into the office day of move in, to go through all of the legal documentation & to ensure you have all necessary documents to hand before you move into your new home.

Word of mouth is the best form of advertising for us. We will work hard to provide you with such an amazing experience that you will tell all your friends, family & colleagues to come to us for all their property needs.

We are here to look after you throughout your Tenancy until you’re ready to find another property. We will work closely with you to secure a new home for you based on your revised requirements. We will then move you into another one of our rental properties ensuring continuity of service.

If you are currently looking for a new home then please contact the Burns Estates Team on 01202 55 33 35 or via email info@burnsestates.co.uk
Our Fees to Tenants

Our fees for services are outlined in a PDF document which you can download – Fees Document

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