Our Estate Agency Department was launched as a direct result of our client’s needs and feedback concerning other agents. When needing to sell their investment properties our happy Landlords became unhappy vendors. Our clients returned to us unimpressed with the service received from Local Estate Agents. Our loyal, long standing clients know how we much we value them, and that we will go above and beyond to meet / exceed their needs. They complained about services they had received elsewhere regarding lack of feedback/communication, little, or no proactivity and lack of imagination with marketing descriptions. Our clients felt that their Agents weren’t working in their best interests and advised us that they would feel much more confident in obtaining a sale if we were their selling agent.
As an independent company we are not constrained by corporate bureaucracy which means that you will receive an unrivalled service from us. You aren’t just another client to us here at Burns Estates; you’re important and you matter to us.
Word of mouth is the best form of advertising for us, so we want you to be impressed with our service and tell your friends, family and co-workers to use our services the next time they are looking to buy, sell, rent or let. We will make the process of selling or buying as smooth as possible with constant updates along the way.Our service encompasses all aspects of Estate Agency and we are on hand to offer advice on all aspects of the Sales process including:-
- Mortgage Lenders / Finance Companies including Bridging Loans for Investors
- Removal Companies
- Trusted Local Contractors for repairs, refurbishment or renovation
- Interior Designers to help improve your home for marketing or provide inspiration for your new home
We provide a truly unique service to our clients based on our core values:-
- PROACTIVE APPROACH
Selling or Buying – We would love to help
We believe that the relationship between you, our Vendor, and us, your Agent is the most important in the sales process. We need you to trust that we have your best interests at heart and we will ensure that you are communicated with effectively throughout the process. We will respect your views and knowledge which will help us sell your property to the best possible clients and most importantly at the best possible price.
Our commission is based on the agreed selling price; therefore we want to achieve the highest price that we can, but we will also listen to your specific requirements. Whether you need to sell swiftly to release equity for another investment project, or you don’t want to be caught up in a chain which could result in months of waiting – we will listen and tailor our service to your needs accordingly.
Honesty is an integral part of the sales process which starts for us with your initial enquiry, through to meeting in person. We like the personal touch and find that it’s imperative for our clients to meet us so that we get the opportunity to get to know you, and what is important to you. Every client differs – and we want to ensure that you receive the service you want and need from us as your Estate Agent.
Properties differ greatly in specification and even if there appear to be two properties in the same road or area the valuations could be very different. We take into account a number of factors when valuing your property and won’t just blind sight you with statistics and figures. We will discuss with you properties we have recently sold or received offers on, together with our personal experience of the market. In our experience as a Vendor you need to know what price you can expect to achieve realistically in the current market.
Starting a working relationship based on miscommunication with an over inflated sales valuation isn’t how we like to do business. Therefore with our core values always in mind we will always provide you with a realistic and accurate Sales Valuation. We will do our utmost to ensure your experience when selling or buying with Burns Estates is a positive one.
Please rest assured that we are always on hand to offer professional & honest advice.